When you’re passionate about what you do and where you work, the rest comes easy. That’s the culture at Central 1 Credit Union, and that’s precisely what we’re looking for from you. Supporting nearly 150 member credit unions across British Columbia and Ontario, we’re the backbone of the credit union system in both provinces – taking care of everything from online services and product development, to payment processing, trade association services and more.
Our team of nearly 600 employees represent some of the most innovative, passionate individuals you’ll ever meet; people who honestly care about the organization, its members and each other. In other words, people who love what they do.
Reporting to the Senior Vice-President, Trade Services, the Director, Consulting Services is responsible for leading the relationship management service delivery model including fulfillment and business development of the People Solutions and Strategic Solutions departments; this includes oversight responsibilities for meeting the obligations contained within the Solution Centre service agreement. This role provides consulting services (25% plus of the scope of responsibilities) as well as being responsible for identifying growth opportunities, industry trends and market needs within the credit union system and ensuring the design, development and delivery of existing and new consulting services and effectiveness of existing service delivery.
Key responsibilities will include building, maintaining and enhancing relationships with credit unions to understand the needs and opportunities for consulting and integration services. This position is a leader within the Trade Services group, in particular ensuring cross marketing and relationship management opportunities are identified and capitalized to provide ongoing high-value service and information to credit unions. As well, the role will oversee the business, strategic and budget planning; and manage the financial performance of the People Solutions and Strategic Solutions departments; ensuring objectives are well understood and executed.
As the qualified candidate, you possess at least 10 years of relevant, progressive experience, with a minimum of 5 years managing a practice area (including: Human Resources, strategic planning, operations, and governance) and team as well as 5 years of consulting and business development experience. In addition to your experience, you possess an undergraduate degree in business; a Master’s degree in business is an asset.
As the successful candidate you have a thorough understanding of consulting services management, including revenue generation, leveraged delivery models and client satisfaction. You maintain a current and future focus on changing developments in financial services from a strategic and operational perspective in consulting services capabilities and fulfillment. You have the ability to think strategically and identify opportunities to increase business and improve operational efficiencies.
Your exceptional interpersonal skills are required to manage and influence a cross-functional services team; build key relationships with credit unions and in the financial services market; as well as cross-department to identify and deliver exceptional service. You possess the ability to lead a team and provide an appropriate level of guidance and support to ensure ongoing learning and growth, as well as quality service delivery. Your excellent client management skills play an important role in the management of relationships with key members, credit unions and strategic partners.
You are self-motivated with a high degree of problem solving/analytical skills, innovative and creative. You are an initiator with excellent listening and communication skills. You possess superb analytical skills, exceptional presentation skills and business acumen. You are detail oriented with superior organization skills and have the ability to manage competing priorities, project deadlines and clients. You have a comprehensive understanding of the credit union system and have demonstrated the ability to deal with sensitive issues in a confidential manner.
As much as we believe in working hard, we also believe in personal growth and taking time for ourselves. Accordingly, our total rewards philosophy amounts to one of the best compensation and benefits packages in the industry – from performance-based incentives and extended benefits, to training and education reimbursements, ample vacation time and staff mortgage discounts.
Interested candidates are asked to submit a cover letter and resume to firstname.lastname@example.org
Please quote “Director, Consulting Services” in the subject line.
We would like to take this opportunity to thank all applicants in advance; however, only those short-listed will be contacted.