Managing and maintaining your own phone banking system can be time-consuming and costly. But by integrating MemberDirect Phone Banking into your own host banking system, you can provide your customers with 24/7 access to their accounts from a touch tone phone, easily.
MemberDirect Phone Banking is an Application Service Provider (ASP) solution developed by CGI and hosted by Central 1. Since the solution is built using the same messaging as MemberDirect Online services, it's easy to tap into current connections to host banking systems, effectively creating a seamless customer experience across all channels. And with the ASP model, you don't need to update software and hardware.
MemberDirect Phone Banking employs Interactive Voice Response (IVR) technology, and interfaces with Central 1's centralized database of 6,900 plus billers. Central 1 maintains the database, keeps the phone recording up to date, and monitors the service for you 24/7, ensuring the services are available to your customers, when they need them.
Central 1 Technology and Payment Services