We are Central 1

As the primary liquidity manager, payments processor and trade association for our member credit unions in B.C. and Ontario, we provide financial products, payment processing solutions and direct banking services, as well as leadership and advocacy on behalf of the credit unions we represent.

Unparalleled Insight

We produce expert, timely and non-biased economic research on local, regional, national and international issues.

We track, dissect and summarize it all so you don't have to.

Our economists analyze everything from trade volumes and retail sales to interest rate forecasts and housing trends — and anything in between.

Put our reports to work for you >>

Economic Reports

Be informed and stay competitive.

Featured Reports

Technological Backbone

MemberDirect® Services is a flexible outsourced direct banking solution, with four million users across Canada.

Beyond banking, our payment processing products fit any organization with the need for high-volume, multi-channel payment solutions.

Discover how we can help you >>

PaymentStream logo

Advanced payment processing solutions for financial institutions

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MemberDirect logo

Sophisticated, seamless and secure direct banking solutions

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Personal Financial Management

Preview image for Deposit Anywhere video

Customers can now track their spending, manage budgets and see all their financial accounts within online banking. Watch the video to see how MemberDirect Services helps your customers stay on top of their finances.

Why Central1 is #1

  • 300 plus

    clients coast to coast

  • 4 million

    direct banking users

  • 250 million

    transactions each year

  • 25 plus

    years of experience

  • Member

    member

Competitive Edge

Credit unions are our passion. We know them up-and-down and inside-and-out.

Whether you're considering overhauling your brand, developing a campaign, selecting an agency, creating an RFP or simply want to brainstorm for promotional ideas, our one-stop creative marketing shop can help.

We can make you stand out in a crowd >>

Marketing & Creative Services

We develop vibrant campaigns with meaningful messages that audiences remember.

Say "goodbye" to ATM surcharges

Ding Free Video Thumbnail

Introducing our ding free® ATM-locator app for Apple, BlackBerry, Google Android and Windows phones.

Bank with a credit union and you’ll get access to more than 2,400 surcharge-free ATMs across Canada.

Never get dinged again.

What else we do best

As a central financial facility, we are involved in all aspects of the financial services industry. Some facets of what we do are more visible than others, but all are equally important — and we wouldn’t be Central 1 without each and every one of them. Whether clients require general or case-specific solutions, we're committed to providing the best products and services on the market.

Treasury Services

Our primary function is to manage the liquidity of the B.C. and Ontario credit union systems. By providing a variety of funding programs and investment products to credit unions, Central 1 enables a strong and stable credit union system.

Learn more

treasuryservices@central1.com  |  1.800.661.6813

Financial Services

Credit unions can have all the perks of offering registered financial products and investment instruments, such as RRSPs, RESPs, RDSPs, LRIFs, term deposits and more, without the hassle of administering them. We take care of that.

Learn more

financialservices@central1.com   |  1.800.661.6813

Product Compliance & Design

We support credit unions in delivering compliant financial services to their members through the Operation Manual Program. We design customizable core financial products and contract templates that have been legally reviewed and meet regulatory requirements.

Learn more

manuals@central1.com   |  1.800.661.6813

Cooperative Risk Solutions

We provide credit unions with proactive compliance, fraud prevention and insurance services to prevent potential threats to credit unions, reduce losses and safeguard members. We also administer specialized insurance programs for Central 1’s insurance company CUPP Services and for Stabilization Central Credit Union. Finally, we deliver a wide range of anti-money laundering and enterprise risk management solutions.

Learn more

cooprisk@central1.com  |  1.800.661.6813

People Solutions

Our team of experts understands complex human resource challenges. We partner with credit unions to develop creative solutions in compensation, talent management and organizational design drawing on our experience, in-depth analysis and shared values. We develop strong people practices across the credit union system, facilitating knowledge-sharing and collaboration while translating best practices and trends to drive organizational performance and employee engagement.

Learn more

peoplesolutions@central1.com  |  1.800.661.6813

Strategic Solutions

We are a consultative partner leveraging deep subject matter expertise in financial services and industry trends. Our unique position at Central 1 allow us to deliver holistic solutions tailored to the credit unions needs, including strategic planning, operational efficiencies, channel delivery models and shared service collaboration. We provide relevant insights and support for making business strategies actionable.

Learn more

strategicsolutions@central1.com  |  1.800.661.6813

About Central 1

Central 1 Products & Services GuideFrom our headquarters at the Credit Union Centre in Vancouver and offices in Toronto and Mississauga, we are the collective voice of our member credit unions. We represent a consumer-oriented, full-service retail financial network of 127 credit unions, holding more than $92 billion in assets and operating 872 branches, serving upwards of 3.2 million members.

We act on behalf of our member credit unions in B.C. and Ontario through our relationships with federal and provincial regulatory agencies, our ownership position in Credit Union Central of Canada and through our ties to other provincial centrals and affiliated organizations.

As an organization, we have over 600 employees and hold $13.1 billion in assets. In 2008, we became Central 1 when the provincial credit union centrals of British Columbia and Ontario combined.

Read the Member Guide to Products and Services for more information.

We are proud to be a cooperative. 

Leadership

Executive Management

Board Member

Pages

Achievements

Did you know . . .

Credit unions were the first financial institutions to offer
debit card services and registered education plans?

Find out more

Contact Us

B.C. Regional Office

Central 1 Credit Union
1441 Creekside Drive
Vancouver, BC V6J 4S7

T  604.734.2511
T  1.800.661.6813
E communications@central1.com

Ontario Regional Office

Central 1 Credit Union
2810 Matheson Boulevard E.
Mississauga, ON L4W 4X7

T  905.238.9400
T  1.800.661.6813
E communications@central1.com

Toronto Office

Central 1 Credit Union
908-120 Adelaide Street W.
Toronto, ON M5H 1T1

T  905.238.9400
T  1.800.661.6813
E communications@central1.com


Product Support


For current Central 1 payment clients:             For current Central 1 direct banking clients:
paymentstream_support@central1.com          memberdirect_support@central1.com

                                      T  1.888.889.7878      F  1.855.772.9636