We are Central 1
As the primary liquidity manager, payments processor and trade association for our member credit unions in B.C. and Ontario, we provide financial products, payment processing solutions and direct banking services, as well as leadership and advocacy on behalf of the credit unions we represent.
News
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Central 1 and B.C. credit unions welcome province’s decision to restore credit union tax benefits
September 13, 2017 -
Central 1 Announces Changing Leadership in Digital & Payments
September 11, 2017 -
Central 1 to return $50 million of capital to members
September 8, 2017 -
B.C.’s economy shines in 2017 and will remain solid through 2020, says new forecast by Central 1 Credit Union
September 7, 2017 -
Best of the Best: Canada’s credit unions ranked first for 13th year in a row for customer service and branch service excellence in annual Best Banking Awards
August 29, 2017
Events
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A Treasure Trove of Knowledge Awaits
October 23, 2017 to October 24, 2017 -
Central 1 Treasury Bi-Annual Securitization Session
October 23, 2017 -
Treasury Roundtables
October 24, 2017
Powered by Central 1
Beyond Credit Unions
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Insurance
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Public
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Utilities
Unparalleled Insight
We produce expert, timely and non-biased economic research on local, regional, national and international issues.
We track, dissect and summarize it all so you don't have to.
Our economists analyze everything from trade volumes and retail sales to interest rate forecasts and housing trends — and anything in between.
Economic Reports
Be informed and stay competitive.
September 22, 2017
Featured Reports
Technological Backbone
MemberDirect® Services is a flexible outsourced direct banking solution, with four million users across Canada.
Beyond banking, our payment processing products fit any organization with the need for high-volume, multi-channel payment solutions.
Personal Financial Management
Customers can now track their spending, manage budgets and see all their financial accounts within online banking. Watch the video to see how MemberDirect Services helps your customers stay on top of their finances.
Why Central1 is #1
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clients coast to coast
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direct banking users
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transactions each year
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years of experience
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member
Competitive Edge
Credit unions are our passion. We know them up-and-down and inside-and-out.
Whether you're considering overhauling your brand, developing a campaign, selecting an agency, creating an RFP or simply want to brainstorm for promotional ideas, our one-stop creative marketing shop can help.
Marketing & Creative Services
We develop vibrant campaigns with meaningful messages that audiences remember.
Say "goodbye" to ATM surcharges
Introducing our ding free® ATM-locator app for Apple, BlackBerry, Google Android and Windows phones.
Bank with a credit union and you’ll get access to more than 2,400 surcharge-free ATMs across Canada.
Never get dinged again.
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Enterprise Magazine |
What else we do best
As a central financial facility, we are involved in all aspects of the financial services industry. Some facets of what we do are more visible than others, but all are equally important — and we wouldn’t be Central 1 without each and every one of them. Whether clients require general or case-specific solutions, we're committed to providing the best products and services on the market.
Treasury Services
Our primary function is to manage the liquidity of the B.C. and Ontario credit union systems. By providing a variety of funding programs and investment products to credit unions, Central 1 enables a strong and stable credit union system.
treasuryservices@central1.com | 1.800.661.6813
Financial Services
Credit unions can have all the perks of offering registered financial products and investment instruments, such as RRSPs, RESPs, RDSPs, LRIFs, term deposits and more, without the hassle of administering them. We take care of that.
financialservices@central1.com | 1.800.661.6813
Product Compliance & Design
We support credit unions in delivering compliant financial services to their members through the Operation Manual Program. We design customizable core financial products and contract templates that have been legally reviewed and meet regulatory requirements.
manuals@central1.com | 1.800.661.6813
Cooperative Risk Solutions
We provide credit unions with proactive compliance, fraud prevention and insurance services to prevent potential threats to credit unions, reduce losses and safeguard members. We also administer specialized insurance programs for Central 1’s insurance company CUPP Services and for Stabilization Central Credit Union. Finally, we deliver a wide range of anti-money laundering and enterprise risk management solutions.
cooprisk@central1.com | 1.800.661.6813
People Solutions
We are a strategic business partner leveraging human resources (HR) expertise, system knowledge and a commitment to shared values and collaborative principles. We focus solely on credit unions, enabling us to be trusted experts serving credit unions of all sizes. We draw on our nationwide relationships and databases to facilitate knowledge-sharing and collaboration. This gives us a unique ability to translate best practices and trends into relevant strategies for building talent and driving organizational performance.
peoplesolutions@central1.com | 1.800.661.6813
Strategic Solutions
We are a consultative partner leveraging deep subject matter expertise in financial services and industry trends. Our unique position at Central 1 allow us to deliver holistic solutions tailored to the credit unions needs, including strategic planning, operational efficiencies, channel delivery models and shared service collaboration. We provide relevant insights and support for making business strategies actionable.
strategicsolutions@central1.com | 1.800.661.6813
About Central 1
From our headquarters at the Credit Union Centre in Vancouver and offices in Toronto and Mississauga, we are the collective voice of our member credit unions. We represent a consumer-oriented, full-service retail financial network of 127 credit unions, holding more than $92 billion in assets and operating 872 branches, serving upwards of 3.2 million members.
We act on behalf of our member credit unions in B.C. and Ontario through our relationships with federal and provincial regulatory agencies, our ownership position in Credit Union Central of Canada and through our ties to other provincial centrals and affiliated organizations.
As an organization, we have over 600 employees and hold $18 billion in assets. In 2008, we became Central 1 when the provincial credit union centrals of British Columbia and Ontario combined.
Read the Member Guide to Products and Services for more information.
We are proud to be a cooperative.
Achievements
Did you know . . .
Credit unions were the first financial institutions to offer
debit card services and registered education plans?
Contact Us
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B.C. Regional Office Central 1 Credit Union |
Ontario Regional Office Central 1 Credit Union |
Toronto Office Central 1 Credit Union |
Product Support
For current Central 1 payment clients: For current Central 1 direct banking clients:
paymentstream_support@central1.com memberdirect_support@central1.com
T 1.888.889.7878 F 1.855.772.9636
