MemberDirect® Phone Banking

It can be time consuming and costly for financial institutions to maintain and manage their own phone banking system. With Central 1’s solution, financial institutions can provide a consistent, high-level of service to customers who prefer not to conduct their daily banking at branches or online.

Designed as an Application Service Provider (ASP) solution, MemberDirect Phone Banking system manages all aspects of phone banking — from hosting servers, managing vendor lists, voicing and connections to customer support, software and service upgrades.

The solution is built using the same messaging as MemberDirect Online Services, allowing you to easily tap into current connections to host banking systems, while offering an effective and seamless experience to customers across all channels.

Key features

  • Interactive Voice Response (IVR) technology
  • Live, non-digitized voice recording
  • Phone recording updates
  • Interface with Central 1’s consolidated database of more than 8,000 bill vendors
  • Complete database maintenance
  • 24/7 monitoring


An interactive voice response (IVR) alternative for customers