MemberDirect® Self-Serve Login Features

MemberDirect Self-Serve Login Features improves the online self-serve ability of your customers, as well as reduces unnecessary in-branch visits and calls.

Key features

  • Allows existing customers who do not yet bank online to set up their online banking Personal Access Code (PAC)
  • Lets customers go online to reset their PAC
  • Enables customers to reset their challenge questions online for Increased Authentication

These features can be enabled individually or as a group.


A more convenient way for customers to sign up for online banking and increase online activity