Yuen is a Client Relationship Manager with over 14 years of experience at Central 1. She is a Strategic IT Professional with experience building relationships and implementing complex enterprise solutions. An active rock climber, she has scaled rock walls in 5 different countries

Jessica’s energy for powering progress among Canada’s credit unions comes from over 20 years’ experience of working closely with them to create and implement digital banking and payments services and features. Jessica is an expert in strategic client management and roadmap planning. A true collaborator in the space, Jessica also chairs Central 1’s Product Advisory Council. Jessica’s passion in life...

When Shannon isn’t singing B-52’s Love Shack at the CCUA conference, you can catch him improving client satisfaction, working on client development and expanding usage of Central 1’s products and services as a Client Development Director. He has over 15 years of asset management and account management experience in the financial services industry taking him to work in New Zealand,...

Ian Robertson is responsible for leading the relationship with client accounts and providing proactive contact to maintain business, improving client satisfaction and expanding usage of Central 1's Direct Banking and Payments products and services. He has extensive experience in all facets of Operations, Business Development, Retail Banking, Wealth Management, Small Business, Training and Development, Risk Management and Customer Acquisition and...

As the Client Development Director, Barbara is responsible for clients ranging from C-Suite to management. Her work ensures that clients have the tools and assistance they need to drive their businesses forward. Barbara has been with Central 1 for over 17 years, allowing her to foster deep relationships with Canadian Credit Unions. On the weekends, Barbara can be found skiing...

Sasa (pronounced Sasha) was born and raised in Slovenia and now calls Canada her home. With over seven years of experience in the credit union space, she is a passionate and highly motivated individual driven to find innovative ways to serve clients' needs. She is a proven leader with strong relationship building successes with clients and colleagues. A city dweller...