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Central 1’s online banking platform ranks No. 1 in Canada – again

MemberDirect® Services, Central 1 Credit Union’s online banking platform used by more than 300 financial institutions across Canada, has taken top honours for another year in two benchmark studies for online banking performance.

Several financial institutions using the MemberDirect platform outranked all others in the Keynote Canadian Banking Performance Index, published by global leader in Internet and mobile cloud testing and monitoring, and also in the Canada Banking Performance Benchmark, conducted by the technology performance company Compuware Corporation.

The Keynote Canadian Banking Performance Index measures the total execution time and success rate for logging in to an online banking account and checking the account balance. The Canadian index in 2014 was 7.67 seconds, however, the country’s two largest credit unions – Coast Capital Savings and Vancity, which both use Central 1’s online banking platform – outperformed the index. Coast Capital’s total response time was 5.20 seconds and Vancity’s was 5.84.

These response times were superior to the Canadian index of 7.67 seconds, behind which three of the Big Five banks performed.

The Canada Banking Performance Benchmark measures response time, availability and consistency. Canadian Western Bank and Laurentian Bank of Canada, which use Central 1’s online banking platform, took first- and second-place rankings across Chrome, Firefox and Internet Explorer browsers. Canadian Western Bank had an average response time of 4.1 seconds, with 99.99 percent availability and a consistency of 1.69 seconds in January, as example.

About MemberDirect Services

MemberDirect Services is a multi-platform solution that allows financial institutions to offer the right mix of direct banking services to retail and business customers through their online banking platform on a tablet, smartphone, desktop computer, mobile phone or on the telephone.

About Central 1

With offices in Vancouver, Mississauga and Toronto, Central 1 holds approximately $13 billion in on balance sheet assets. We provide wholesale financial products, trust services, investment banking services, payment processing solutions and direct banking services to more than 300 credit unions and institutional clients from coast to coast.

Central 1 is the primary liquidity manager, payments provider and trade association for our 43 member credit unions in B.C. and 84 Ontario member credit unions. Our members represent a consumer-oriented, full-service retail financial system that collectively serves 3.2 million members and holds more than $97 billion in assets.


Art Chamberlain
Media Relations Manager
Central 1 Credit Union
T 905.282.8534 or 1.800.661.6813 ext. 8534