VANCOUVER — Central 1 Credit Union (Central 1) is pleased to announce that Prospera Credit Union, based in Abbotsford, B.C., is the first credit union to launch Open Anywhere™ Digital with branch integration.
Open Anywhere™ enables real-time application processing to allow online membership and account opening across all mobile and desktop devices, as well as in the branch. Prospera can acquire new members in minutes across all digital channels, through its Contact Centre, and very soon in the branch.
“The launch of Open Anywhere™ for Prospera Credit Union has marked an important milestone – the first launch of a true end-to-end omni-channel onboarding experience from Central 1 Credit Union,” says Margarita Lurye, Senior Product Manager with Central 1. “Applications in progress can be picked up by credit union staff in the branch, while completed applications are opened in minutes right on the Wealthview banking system.”
“This has been an exciting year for Central 1 as we continue to grow and enhance our Origination Solutions capabilities, while building strategic partnerships with vendors, partners and financial institutions we serve,” says Oscar van der Meer, Chief Digital & Payment Officer. “This would not have been possible without immense support from Prospera Credit Union and our partner on this product, CGI.”
Open Anywhere™, developed by Central 1’s fintech experts, enables prospective credit union members to open and fund new accounts online in minutes, using their mobile, tablet or desktop devices.
The latest version of Open Anywhere™ includes full core banking system integration for a streamlined back-end workflow, digital signature capture, real-time account funding via Interac® e-Transfer, integration with TransUnion’s Enhanced Bureau Verification Service ID and Authentication products, latest regulatory updates, and much more.
“We are living in an exciting time where technology advancements enable members to connect with us however and wherever they prefer,” says Shawn Good, President & CEO of Prospera Credit Union. “Processes that used to be complicated and time consuming can now be taken care of with the swipe of a finger. We’re investing in technology and innovation to enhance the member experience and put the tools members need to improve their financial well-being at their fingertips.”
Greg Dyck, Chief Information Officer of Prospera Credit Union, added, “As part of our member experience and channel delivery strategy, we are enabling members to engage with us and have a great experience through the channel they prefer. Open Anywhere provides a simple and seamless account opening experience through digital, contact centre and branch channels leveraging one unified backend database so there is a single, integrated source of information.”
Open Anywhere™ launched in early 2015. Since then, more than 10 Canadian credit unions have turned to it to grow their membership and deepen share of wallet.
With offices in Vancouver, Mississauga and Toronto, Central 1 holds on balance sheet approximately $18 billion in assets. We provide wholesale financial products, trust services, payment processing solutions and digital banking services to almost 300 credit unions and institutional clients from coast to coast.
In addition, Central 1 is the primary liquidity manager, payments provider and trade association for our 42 member credit unions in B.C. and 70 Ontario member credit unions. Our members represent a consumer-oriented, full-service retail financial system that collectively serves 3.3 million members and holds more than $118.8 billion in assets. For more information, visit central1.com.
Building on more than 70 years as a BC credit union, Prospera is proud to serve a membership that is 63,000 strong. As a values-based financial institution, our number one priority is the financial well-being of families and businesses in our local communities and our dedicated team is here to serve all of their banking, lending, investing and insurance needs through sixteen branches; online and mobile banking and an alternative channel that includes a locally based Contact Centre and Broker Centre. Through our affiliation with The Exchange network, members also enjoy access to thousands of surcharge-free ATMs across Canada (that’s right, no ATM fees). Making life better for everyone is important at Prospera, which has an extensive community investment program devoted to supporting the organizations, events and volunteers that make our BC communities stronger. To learn more, check out Prospera’s Facebook page or visit www.dontjustbankprosper.ca.
Member & External Communications Manager
Central 1 Credit Union
T 604.737.5907 or 1.800.661.6813 ext. 5907
Prospera Credit Union