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Stronger Together: Laurentian Bank of Canada and Central 1

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As Canadians increasingly embrace digital banking to simplify their lives, it is more essential than ever for financial institutions to offer robust, convenient and modern solutions. According to a study conducted by the Canadian Bankers Association, eight out of 10 Canadians are using digital channels to conduct most of their banking transactions. For many financial institutions, developing and delivering on...

Central 1 Gains Momentum with Forge 2.0 Adoption

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VANCOUVER, B.C., December 17, 2021 – Central 1 continues to build momentum with its Forge 2.0 digital banking solution, including recent launches with BC-based Coastal Community Credit Union and Ontario’s Kindred Credit Union. These implementations now bring Forge 2.0 to 117 committed clients as of today.  “The importance of delivering modern and seamless digital banking experiences to Canadians is greater than ever, and...

Central 1 Unveils Latest Digital Banking Experience on Forge Digital Banking Platform with First West Credit Union  

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VANCOUVER, BC, November 18, 2021 – Central 1 is pleased to announce the successful launch of the latest versions of Online Banking, Mobile App and Small Business on the Forge Digital Banking Platform. Achieved with First West Credit Union across all of its regional brands: Envision Financial, Valley First, Island Savings and Enderby & District Financial, these milestones further position the platform as a leading digital solution for financial...

What to look for in your Forge public site design partner

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Reimagining your digital experience involves a lot of moving parts – technical evaluations, banking host communication accessibility audits and several other pieces that can begin to feel overwhelming when paired with day-to-day operations and concurrent initiatives. Finding a partner who can take some of that weight off your shoulders will be invaluable as you begin your project, ensuring you can...

Beyond Loans: How Financial Institutions should be supporting small businesses

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I think we can all agree that 2020 has not gone according to plan – with the impacts of COVID-19 hitting everyone incredibly hard on a global scale, small businesses have had an uphill battle in facing incredible financial pressures and challenges to their business strategies. Financial institutions have been stepping up to bat for their business members and customers,...

Easing COVID-19 Pains for Small Businesses

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CHALLENGES With early recovery now in play, it’s important to examine the needs of small businesses in the Canadian market. Labour Force Survey estimates indicate that small establishments employed about 65% of Canadians in 2019, indicating them as a significant backbone of our economy. Now that businesses are in the process of reopening, there are new challenges to face. As we often like to do when we’re developing products...

How will Large Organizations Adapt to the New Normal? 

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What happens when the world as we know it changes entirely? As we’ve seen throughout 2020, and as we begin to envision a post-pandemic landscape, the need for financial institutions to adapt to customer needs is crucial now more than ever. But how and where does one start? How can financial institutions be leaders in helping larger organizations reimagine a new normal?  Larger Organizations are Slower to Adapt  A global survey by Harvard Business Review indicates that executives at larger organizations expect the pressure to...

Five ways to increase your mobile app rating

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Almost 80 per cent of Canadians are now using online and mobile for their banking transactions and 19 per cent have reported being “not at all satisfied” with their banking apps, according to the Canadian Banker’s Association ‘How Canadian’s Bank’ survey (March 2019). As digital banking becomes more prevalent, customer reviews on the App Store and Play Store – and how we respond to them – are...

Forging a new path in Digital Banking Experiences

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In 2019, we celebrated many milestones for Central 1, our champions, clients and the Forge tribe. For those of you who don’t know, the Forge slogan is “digital banking re-invented”, and we finally saw this come to life last year. By the summer of 2019, we launched all three Forge Retail products into market - the public website, mobile banking...