Tag: Forge

What to look for in your Forge public site design partner

Reimagining your digital experience involves a lot of moving parts – technical evaluations, banking host communication accessibility audits and several other pieces that can begin to feel overwhelming when paired with day-to-day operations and concurrent initiatives. Finding a partner who can take some of that weight off your shoulders will be invaluable as you begin your project, ensuring you can...

Beyond Loans: How Financial Institutions should be supporting small businesses

I think we can all agree that 2020 has not gone according to plan – with the impacts of COVID-19 hitting everyone incredibly hard on a global scale, small businesses have had an uphill battle in facing incredible financial pressures and challenges to their business strategies. Financial institutions have been stepping up to bat for their business members and customers,...

Easing COVID-19 Pains for Small Businesses

CHALLENGES With early recovery now in play, it’s important to examine the needs of small businesses in the Canadian market. Labour Force Survey estimates indicate that small establishments employed about 65% of Canadians in 2019, indicating them as a significant backbone of our economy. Now that businesses are in the process of reopening, there are new challenges to face. As we often like to do when we’re developing products...

How will Large Organizations Adapt to the New Normal? 

What happens when the world as we know it changes entirely? As we’ve seen throughout 2020, and as we begin to envision a post-pandemic landscape, the need for financial institutions to adapt to customer needs is crucial now more than ever. But how and where does one start? How can financial institutions be leaders in helping larger organizations reimagine a new normal?  Larger Organizations are Slower to Adapt  A global survey by Harvard Business Review indicates that executives at larger organizations expect the pressure to...

Five ways to increase your mobile app rating

Almost 80 per cent of Canadians are now using online and mobile for their banking transactions and 19 per cent have reported being “not at all satisfied” with their banking apps, according to the Canadian Banker’s Association ‘How Canadian’s Bank’ survey (March 2019). As digital banking becomes more prevalent, customer reviews on the App Store and Play Store – and how we respond to them – are...

Forging a new path in Digital Banking Experiences

In 2019, we celebrated many milestones for Central 1, our champions, clients and the Forge tribe. For those of you who don’t know, the Forge slogan is “digital banking re-invented”, and we finally saw this come to life last year. By the summer of 2019, we launched all three Forge Retail products into market - the public website, mobile banking...