Kindred Credit Union streamlines wires with a fully digital solution

From manual steps to seamless transfers — leveraging Central 1’s Outbound Wires API to digitize payments.

Central 1 / Kindred Case Study

At a glance:

Objective
Implement a scalable, fully integrated digital solution that delivers faster, more accurate and more convenient wire transfers for members.

Product used
Wires (via the Outbound Wires API)

Result

70% faster processing
~991 staff hours saved annually
Fewer errors and stronger compliance
Accelerated compliance handoff
Higher member satisfaction

Seamless API connectivity with Central 1

Central 1’s API platform connects you seamlessly to our core payment products and trusted third-party services, with enterprise-grade security and scalability built in. This flexible connectivity reduces cost and complexity while enabling faster innovation and stronger customer and member experiences.

Kindred Credit Union

Client profile

Kindred Credit Union is a member-owned financial cooperative serving Southwestern Ontario. Guided by a values-centred approach, Kindred helps members connect their values and faith with their finances. Through eight branches, a strong digital platform and access to more than 43,000 surcharge-free ATMs across North America, Kindred offers a full range of banking, borrowing, and investing solutions. With a focus on integrity, compassion and stewardship, Kindred empowers members to Make Peace with Your Money^®.

Challenge

Kindred saw an opportunity to modernize outgoing wire transfers as part of a broader digitization strategy. The existing process – while effective – involved:

Multiple steps across different systems
Manual data entry and compliance handoffs
Longer processing times and occasional input errors

Resolving issues required extra staff attention and, at times, added cost and operational risk.

With transaction volumes increasing, Kindred recognized the potential to reduce these pressures, streamline processing and free staff to focus on higher-value member interactions.

The goal:

Implement a scalable, fully integrated digital solution that could deliver faster, more accurate and more convenient wire transfers for members.

Solution

Kindred implemented Central 1’s Outbound Wires API, integrating it directly into their existing eSignature workflow.

The API replaced manual processes with a seamless, end-to-end digital solution – from initiation to compliance handoff – directly connected to Kindred’s core systems.

The outcome:

A streamlined outgoing wires process that simplifies operations, strengthens accuracy and extends Kindred’s values-centred approach into the digital space.

Implementation

Close collaboration was key to the project’s success. Central 1’s technical team worked side by side with Kindred to ensure seamless integration:

Interactive support tickets
Weekly touchpoints
Clear technical guidance
Proactive problem-solving

Kindred also had early access to the UAT environment, detailed API documentation and pre-built integration tools, enabling their developers to move quickly from concept to build.

As an early adopter, Kindred played a key role in refining the API, shaping improvements that now make implementation even smoother for future projects. The collaboration not only ensured a successful launch but also set the stage for long-term efficiency gains and significantly improved member satisfaction.

“Central 1’s Wires API gave us exactly what we needed to digitize our process, improving efficiency, reducing risk and enhancing our members’ experience. The ongoing collaboration and willingness to adapt to our feedback made all the difference in achieving a successful outcome.”

– Nolan Andres, Chief, Technology and Innovation, Kindred Credit Union

Results & impact

70%

Faster processing
Average time dropped from 25 minutes to 7.5 minutes per wire

Fewer errors, stronger compliance
Automated data entry reduces risk and saves time

~991

Staff hours saved annually
Efficiency gains create greater capacity without added resources

Higher member satisfaction
Faster turnaround builds trust and enhances service quality

Accelerated compliance handoff
Automated workflows reduce manual effort and accelerate review

Collectively, these improvements drive cost savings, strengthen risk management and elevate the member experience.

Looking ahead

Having fully digitized outgoing wires, Kindred now has greater confidence to pursue future integrations. With a proven model in place, the credit union is exploring digitization of incoming wires with Central 1, continuing its journey toward a fully modernized, digital-first payments infrastructure.

Ready to take the next step?

Reach out to your Account Executive to explore how our Outbound Wires API – or other Central 1 APIs – can help modernize your payments processes.

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