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The Police Credit Union reinvents their brand with Forge and The Agency at Central 1

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There’s a reason "Digital Transformation" is the term of the day. Digital is reshaping the world we live in, from dining to shopping. And banking is no different. The Police Credit Union (TPCU) recognized the need for this change. With a growing membership spanning a large geographical region and its 75th anniversary fast approaching, TPCU wanted to strengthen its digital...

Easing COVID-19 Pains for Small Businesses

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CHALLENGES With early recovery now in play, it’s important to examine the needs of small businesses in the Canadian market. Labour Force Survey estimates indicate that small establishments employed about 65% of Canadians in 2019, indicating them as a significant backbone of our economy. Now that businesses are in the process of reopening, there are new challenges to face. As we often like to do when we’re developing products...

How will Large Organizations Adapt to the New Normal? 

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What happens when the world as we know it changes entirely? As we’ve seen throughout 2020, and as we begin to envision a post-pandemic landscape, the need for financial institutions to adapt to customer needs is crucial now more than ever. But how and where does one start? How can financial institutions be leaders in helping larger organizations reimagine a new normal?  Larger Organizations are Slower to Adapt  A global survey by Harvard Business Review indicates that executives at larger organizations expect the pressure to...

Five ways to increase your mobile app rating

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Almost 80 per cent of Canadians are now using online and mobile for their banking transactions and 19 per cent have reported being “not at all satisfied” with their banking apps, according to the Canadian Banker’s Association ‘How Canadian’s Bank’ survey (March 2019). As digital banking becomes more prevalent, customer reviews on the App Store and Play Store – and how we respond to them – are...

The stats show credit unions want to digitally transform to attract tech-savvy customers

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Credit unions have the opportunity to attract customers who don’t necessarily feel at home with their bank provider (think small business owners, freelancers, or millennials who – according to reports such as the Forbes’ Consumer Technographics® data – are actively considering company values and social responsibility when making a purchase.) We’ve kept this in mind as we created our new digital banking platform (called Forge), which will keep credit unions constantly on...

Forging a new path in Digital Banking Experiences

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In 2019, we celebrated many milestones for Central 1, our champions, clients and the Forge tribe. For those of you who don’t know, the Forge slogan is “digital banking re-invented”, and we finally saw this come to life last year. By the summer of 2019, we launched all three Forge Retail products into market - the public website, mobile banking...